Culture the #1 Priority

Culture the #1 Priority -Hiring for Culture If you get the “culture” of the company right, then company quality and services will just fall into place. -5 Weeks of training First week send everybody to call center to help everybody learn about customer service -$2000 Offer They offer $2000 to quit and leave the business right after training. This gets rid of those employees who are only there for the money. They keep all the quality workers. By turning down the money they become more passionate about the work. -Culture Book Two sets of interviews, one from the managerial team and the other from the overall business. They need to meet cultural requirements as well as the working/ skills requirements. -Twitter helps build culture Introduce employees to twitter at the beginning of their training so that in time, at the employees discretion, they can build unity through finding out what they have in common.